Help! Can you assist me to complete my order?
Our Customer Service team is happy to assist you with your order. Please email us at firstname.lastname@example.org
What payment methods do you accept?
We accept payment by Visa, MasterCard, American Express and PayPal.
Your card will be debited when we ship your order. The transaction will appear on your statement as PrettiPosh.com.
Can I use my Gift Card online?
Gift Cards can only be redeemed.
Why isn’t my credit card being accepted?
Please contact your bank or financial institution to rule out any errors from their perspective. You could try an alternate credit card or use PayPal to finalise your order. If you still have an issue, please contact our Customer Service team at email@example.com, noting any errors appearing on screen.
Where is my order?
View the status of your orders on the “MY ACCOUNT” Page. You will need to either login or provide your order number and last name.
Pretti Posh works hard to protect our customer's personal and financial information from being used in a fraudulent manner. We undertake efforts to verify the security and privacy of all orders. For this reason, most items take a minimum of 1 to 2 full business days before being approved for shipment.
Please allow 2 to 4 weeks for delivery depending on your location. Orders requiring ring sizing take up to three (3) additional business days to complete.
For additional assistance regarding your order, please contact us at firstname.lastname@example.org
appearing on screen.
How do I know my order was successful?
All successful transactions will receive a confirmation email within 30 minutes of purchase. If you have not received your confirmation email, please check your email spam or junk folders before placing your order again. If you still haven’t received your email, please contact our Customer Service team at email@example.com
Who do I contact is there is a problem with my order?
Please email firstname.lastname@example.org. Please ensure you have your order number handy.
How do I create a new account?
Simply click ‘Login/ Register’, located at the top right of the page and then click ‘Create Account’. Fill in your details and click ‘Update’. Registration should now be complete and you will receive a confirmation email shortly.
How do I update my account details?
Simply click ‘Login/ Register’ or your name, located at the top right of the page to access the ‘My Account’ page. From here you can update your personal information, add addresses and credit card details as well as allowing you to review prior orders.
At Pretti Posh, we know that keeping your credit card information secure is important to you. That makes it very important to us. We use Secure Socket Layer (SSL) 128bit encryption technology to protect your online information.
How do we make sure information is secure?
We use the latest encryption technology (Secure Sockets Layer, or SSL) to secure your personal information. The information you provide when you place an order is encrypted (or coded) using a secure server for maximum security. This coding makes it extremely difficult for anyone to reach your information as it moves through our ordering system.
To check the security of your computer, look at the lower left-hand corner of your browser window if you are using Netscape, or the lower right-hand corner of your browser window if you are using Internet Explorer. If you see an unbroken key or a closed lock, then the encryption technology is active and the server is secure. You can also check by looking at the URL line of your browser; when you access a secure server, the initial characters of the site address will be "https."
What if you link to another site?
Do I have to turn the security feature on when I want to shop?
The security features are automatic, and always on. You don't have to do anything but shop. Clicking "Checkout" on any page is all it takes to get started in our secure checkout process.
How do I know if I'm connected when I start ordering?
Once you've clicked the "Continue Checkout" button, your browser looks for a digital certificate to confirm that it's communicating with our web-site. Once a positive ID is made, your order will continue securely.
Are all the pages on your web-site secure?
Most of the pages on our website provide information about Pretti Posh and our products. We make this information available freely and there's no reason for these pages to be "secure." The pages that we make secure are the ones on which you actually make the purchase, such as when managing your account, checking your order status, or within the "Checkout" area. For example, the entire checkout process, from introduction to final confirmation, is completely secure.
Is my information secure when it's transmitted across the Internet?
All of your information is encrypted before it's transmitted across the Internet, then decoded only after it arrives at our secure servers.